Reference

Open Your Privacy Policy Before Account Setup

Andar Bahar, Great Rhino and Dota 2 share one account profile, so this Privacy Policy shows what we collect before you open your account.

DANA data contextOVO wallet checksGoPay record useQRIS scan receiptsSupport 09:00-23:00 WIB
km789 link Open Your Privacy Policy Before Account Setup
CONTACT ROUTES

Browse Your Privacy Contact Paths

A privacy question should reach the team that can act on your account, not a general mailbox with no context. We receive privacy requests through live chat, WhatsApp and email, then ask for account ownership checks before we change profile details, share stored records or close a request. Our support desk is open 09:00-23:00 WIB each day, and privacy cases are tagged so the next agent can see the last verified step.

Team online

Live chat

Use the chat bubble after signing in when you want us to check account data quickly. We may ask for your registered phone number, last login device and recent DANA, OVO, GoPay or QRIS reference.

WhatsApp support

Message our WhatsApp desk during 09:00-23:00 WIB for privacy requests that need identity checks. We never ask for your password, and we will move sensitive changes back into the secured account flow.

Email requests

Send privacy requests to [email protected] when you need a written record. Include your username, registered phone number and the change you need, but leave passwords and wallet PINs out of the email.

DATA PRACTICE

Check Account Data Handling Steps

Your Privacy Policy rights sit inside the same account flow you use to reach the lobby, wallet and support desk.

Account setup data

When you open an account, we collect details needed to identify your profile, secure sign-in and match wallet records. That can include username, phone number, password hash, referral tag and language preference for Indonesia support.

Payment record handling

DANA, OVO, GoPay and QRIS records are used to match transfers, check wallet ownership and resolve balance questions. We store references such as account name, receipt time and transaction code, not your wallet PIN.

Cookie use

Cookies help remember your session, language choice and security status when you browse from mobile Chrome or another browser. You can clear cookies in your browser settings, but you may need to sign in again.

Device checks

We record device type, IP signal, browser version and login time to detect account access that does not match your pattern. If a check fails, support may verify you before changing privacy settings.

Retention choices

We keep records for as long as needed for account service, payment reconciliation, dispute handling and legal duties. When data no longer has an account purpose, we remove it or separate it from your active profile.

Request handling

You can ask us to correct, access or remove eligible account data through live chat, WhatsApp or email. We verify ownership first, then record the request channel, time and action so the case remains traceable.

Start With Privacy Questions

Privacy questions often come up before you open an account or when you change phones, wallets or browser settings. These answers explain the account data we collect, how payment references are used, what choices you can request and how to contact us. If your case needs a record check, reach us through the channel tied to your account so we can verify you first.

We collect the details needed to create and protect your profile, such as username, phone number, password hash, login time and device signal. Payment references are added only when you use DANA, OVO, GoPay or QRIS.

No. We do not ask for wallet PINs. For privacy and reconciliation, we may store account name, receipt time, transaction code, QRIS scan reference and support messages linked to a payment question.

Yes. Contact live chat, WhatsApp or [email protected] and tell us what needs to change. We verify ownership with your registered phone number, account details or recent payment reference before applying the update.

Cookies keep your session active, remember language choice and help security checks on mobile browsers. You can clear them from browser settings, but clearing cookies may sign you out and require a fresh login check.

Only staff assigned to account support, security or payment reconciliation can access the request details needed for their role. We tag the case with time, channel and action so follow-up stays controlled.

We keep records while they are needed for account service, wallet matching, dispute checks and legal duties. When a record no longer has a valid purpose, we remove it or detach it from your active profile.

Your privacy request reaches the same support queue from Indonesia locations, including Medan or Semarang. Access to the service depends on local law, and we may verify your location signal for account security.